At Tehila Route, we want you to be fully satisfied with your purchase. If you receive an item that is damaged, defective, or not what you ordered, we’re here to help.
1. Return Eligibility
Returns are accepted under the following conditions:
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The item must be unused and in its original condition.
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It must be returned with original packaging and tags intact.
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You must contact us within 1–3 days of receiving the item.
If the above conditions are not met, we may not be able to process the return.
2. How to Request a Return
To request a return, email us at [email protected] within 1–3 days of receiving your order. Please include:
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Your order number
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Photos of the item
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A brief description of the problem
Once we review and approve your return request, we will provide further instructions.
3. Refunds
As we operate on Cash on Delivery, refunds are not issued. If your return is accepted, we may offer a replacement or exchange, depending on product availability.
4. Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons or if they are part of a clearance or final sale. These exclusions will be mentioned on the product page where applicable.
5. Damaged or Wrong Items
If you receive a damaged or incorrect item, contact us immediately. Be sure to include clear photos and your order details so we can resolve the issue quickly.
If you have any questions or concerns about this Policy, please reach out to us at [email protected].